How the Right Autotext Program Can Save You Money (Tonya DeNario)
May 3, 2009
In the world of customer service, you often spend hours of your day responding to emails with variations of the same 5 messages over and over again. Each day you work through your email, taking care of customer questions or complaints, only to have to do it all again the next day. You're working at top speed but barely making a dent. The solution? An autotext software package.
Or maybe you work as a medical transcriptionist. You're constantly having to type long and impossible to pronounce medical terms into the system. Half way through the day and you've barely made a dent in your work. An autotext program is your answer to becoming more effective and efficient at your job.
Autotext programs allow you to establish codes or abbreviations for commonly typed words, phrases, or even whole paragraphs you or your employees use over and over again in correspondence or documents. You simply have to set up your database of phrases and assign a code to each. As long as the program is running, you can utilize it in just about any Windows program from email to notepad to Microsoft Word.
Utilizing an autotext program to standardize customer service messages is a great way to allow employees to respond to more customers in a given day. It also eliminates the possibility of embarrassing misspellings, or relaying incorrect information. For a medical transcriptionist, the right autotext software can allow you to add long phrases to your transcripts with little effort.
Autotext programs can be used across various fields: law firms using repetitive contract language, programmers using repetitive coding, even engineering or architectural firms looking to standardize terminology. Autotext programs can save time in just about any industry in which repetitive messaging comes standard. It is an inexpensive tool to help make your workflow more efficient.
There are various autotext programs on the market. Some are simple tools that are about as complex as the autofill feature in a word processing program. Others are actual software to install on your computer which can then be used in basically any Windows-based application.
If you decide to shop around for an autotext program, make sure it fits your needs before you buy. If you need it to work across all Windows applications, you better read up on each products' features and specifications. It's also best to buy software that comes with tech support, just in case something goes wrong.
Either way, there is probably an autotext program out there to fit your needs. The right program can not only save you time and money, it will also increase employee efficiency and workflow. Autotext programs can also take some of the pressure off your employees, which in the end leads to happier and more productive employees and departments.
About the AuthorThe author, Tonya DeNario works as a software reviewer for an up and coming technology firm. She is currently testing out various autotext programs such as AutoTextMe by 12:34 Micro Technologies. In her free time Tonya enjoys keeping up on the latest software releases and freelance writing for various technology publications..